Way back in mid-April I was very excited about joining a local “melt down” at the park district fitness center. I was all wound up about getting nutrition information, but most of all having a personal coach to encourage me weekly. I love Biggest Loser, so I was so ecstatic about joining this program.
After the second week of not hearing from my coach, I gave up. Screw the program, I’ll see what happens. Mid-way I talked to someone about the mid-point measurements, expressed my frustration and asked that someone address this and got some stupid excuses. I was also doing the cardio triathlon, so I really did give up on the melt down. I got called for my final measurements and again, expressed my disappointment.
Saturday was the program’s ending party, which I went to in order to talk to the director and let her know how this affected me, plus I wanted to help make sure this never happened to someone else, especially someone who is obese and pinning their hopes on the program.
At the party they handed out evaluations and as expected I pretty much crucified them. I really made sure that they knew how this emotionally screwed with me. During the program they verbally asked for positive and negative views on the program. I was listening to all these other people tell how much they got out of it all and felt even worse. I finally raised my hand and said “I’m only speaking for myself. What I hear other people expressing is what I wanted, but I never heard from anyone and felt abandoned.” The director said that she knew that had happened to a few people, that the program had overwhelmed them, and we were all on her contact list. She asked if I’d stay after and talk to her. I said yes, but didn’t really want to.
The results people had were amazing. The guy who won the whole thing lost 27 pounds in 5 weeks and reduced his body fat a ridiculous amount. By the time they went through all the top 15, I just wanted to go somewhere and cry.
When it was over, they took a group shot of us. I was trying to escape, but got herded into the group. As soon as the group broke up, I tried to make my run for it. Unfortunately it’s really easy for a fitness director (Holly) who conducts 20 some classes a week to catch a gimp. I give her credit, she completely listened to me and didn’t make excuses for her staff and herself. She did explain what happened (4 staff members no longer work there, the one that was my personal coach was FIRED!) They caught most people at the fitness center when they worked out. I don’t work out there, so I fell through the crack. I was on her list (as is T) to be called about joining the fall program to make up for it.
She offered me some choices. I could have a full refund or I could have this made up to me. I was thinking refund because I had no faith in the fall program and knew emotionally I couldn’t handle that. Before I could answer she said “Karen, what we’d really like to do is provide to you what you signed on for. I feel horrified about what happened to you and I do not want you to feel like this is the kind of people we are.” I told her (with freaking tears in my eyes) that I didn’t know what I wanted. She said “what did you want when you joined up?” I said “I wanted the tools I need to not be so damn fat any more!!!!! I’m freaking sick of living this way!” She asked me if I was willing to let them help me make the changes. I said yes. She told me to stay right where I was.
I did.
She brought back Meg, the nutritionist. She told Meg what happened (Meg did look horrified and hugged me when she heard!) and told Meg to schedule all the time I need from her for the ENTIRE SUMMER and that she will be paid by the park district for her time spent with me. I started talking to Meg and Holly took off again. She came back with Jen, who is going to be my personal fitness coach for the ENTIRE SUMMER.
I was also informed by each of them that I was going to be their focus and they were going to “ride my butt” so they hoped I realized what I was in for. Holly explained that they had 70 people to focus on before, now they had …. Me.
Holly told me that she wanted to do this for quite a few reasons, and she told me them. She said that after hearing what happened to me everyone felt so emotional towards me and about what happened … and what I wanted to accomplish. It wrecked them to see how it affected me and to hear what this did to my confidence. She also said that what really got her was that I was the only person in the group that got neglected to come face them and let them know exactly what affect it had on them. She told me that was such a strong, brave thing to do and I deserved nothing less than to reach my goals. She asked that they be given another chance to help me do that. I told her that my biggest concern is that this could have happened to someone who would complete give up and say “screw it, I’m just gonna be fat forever.”
Truth be told, I’m scared now! Scared the promises won’t be kept … and scared they will! I realized yesterday that for this to be successful I am going to have to surrender to them. Surrender my stubbornness and follow their rules.
As scary as that is, the thought of what I can get out of this is amazing to me. It’s definitely one of those “God works in mysterious ways” kind of things. I’ve already been told by Jen that she gets “very involved” in her clients lives and becomes very close to them. In talking with her, I found she gets a lot of the emotional issues, so that’s wonderful. Meg is going to work up a far more personalized eating plan for me too.
A big huge door has been opened up for me and believe me, I’m going to go through it!